Engagement Lead

Ciao is a small team of engineers. We start with one process at each client and stay until their team uses what we built every day. As an Engagement Lead, you make sure that happens: you run the client relationship while our engineers build. You’ll work from our Dublin office, and travel to clients in Ireland, the UK and the US.

What you’ll do

• Own the plan for each client from the first week to daily use, and keep everyone to it.
• Get the right people in the room: the person who does the work today, their manager and whoever runs IT.
• Track the number we agreed to move, like hours saved or invoices sent sooner, and report it every week.
• Train the client’s team on the new tools, and make sure someone owns them after we leave.
• Spot the next process worth building, and bring it back to the team.
• Work with private equity firms that want the same results across several of their companies.

What we’re looking for

• You’ve run projects with operations teams, as a consultant, an operator or a customer success lead.
• You’ve worked with a distributor, manufacturer, contractor, logistics company or a firm like them.
• You’re comfortable with numbers and spreadsheets, and you check your own work.
• You can tell a client’s leadership something they don’t want to hear, kindly and early.
• You understand software well enough to know what’s easy and what isn’t.

Nice to have

• You’ve worked with private equity portfolio companies.
• You’ve rolled out a new system to a team that didn’t ask for it.

How we hire

• An intro call with Paul Sheridan, our founder and CEO.
• A working session where you plan a client rollout with us from a real case.
• Meet the team.
• An offer.

Ciao is an equal opportunity employer.

Apply for this role →