Tungsten Diagnostics now answers quote requests in 9 minutes, not 6 hours

The company

Tungsten Diagnostics sells diagnostic tools to the oil industry.

The problem

Customers ask for prices by email. Each request is a list of tools, parts and quantities, sometimes with another maker’s part number or just a description of what failed.

Someone had to work out the right item for every line, check stock and price, and type up the quote. A typical request waited about 6 hours for a reply.

That matters, because buyers tend to order from whoever answers first.

What we built

We built a tool that drafts quotes from the shared quote inbox. For every request, it:

1. Reads the request, whether it’s an email, a PDF or a form.
2. Matches each line to the right tool or part, including other makers’ part numbers.
3. Pulls current stock and prices.
4. Writes a draft quote.

Someone on the sales team checks every draft and sends it. Anything the software isn’t sure about is marked for a person to check.

How we built it

It started with a discovery call. Right after it, we showed the team a first version drafting quotes from their own real requests, and we kept fixing it with them until they trusted it.

What changed