Freeman Gas Suppliers grew revenue 32% in a quarter

The company

Freeman Gas Suppliers delivers gas to its customers with its own fleet of trucks.

The problem

Some deliveries earn more than the price of the gas, like a special or after-hours run, cylinders kept past the free rental period, or time spent waiting at the site. Each customer’s terms set its own rules for these.

The proof is scattered, though. It sits in delivery tickets, driver notes and the truck’s times, while the terms are buried in contracts. So the charges that were hard to prove often never got billed.

What we built

We built a tool that finds every extra charge a delivery has earned. For every delivery, it:

1. Reads the delivery ticket, the driver’s notes and the truck’s arrival and departure times.
2. Checks them against that customer’s terms.
3. Works out which charges the delivery earned.
4. Adds them to the invoice, with the proof attached.

A billing clerk approves every charge. If there’s no proof, the charge is flagged instead of billed.

How we built it

It started with a discovery call. Right after it, we ran a first version on their own recent deliveries, and we kept fixing it with the billing team until they trusted it.

What changed

Revenue grew about 32% in a quarter. That came from billing the delivery charges that used to slip through, and from replying to customers faster.